Help & Support

The €15.00 service fee is placed as a hold per emergency request. It is only charged on a successful mediation, as soon as the veterinarian sets off to you — even if you cancel afterwards. Horses with a Notfallpass or stable subscription are exempt. No further fees apply. The treatment itself is billed to you separately and directly by the veterinarian.

The request runs for 30 minutes. If no veterinarian accepts, nothing is charged: the pre-authorization is released automatically and no service fee is due either.

The app shows all available veterinarians within 50 km, sorted by travel time. You see the real-time ETA before confirming.

All data is processed in compliance with the GDPR. See our privacy policy for details. Privacy

Settings → Account → Delete account. All data is deleted within 30 days.

Upload your license to practise (Approbationsurkunde) or practice registration. Verification usually takes 1–2 business days.

Nothing — there is no subscription and no base fee. The first three mediated cases are free in any event; terms for the period thereafter are agreed separately in advance. Equimergency never takes a percentage share of your invoice.

No. Switch yourself online/offline in the app at any time.

You bill your service directly to the horse owner, as usual. Equimergency is not involved in that settlement and retains nothing from it.